Bought this e-bike last summer for my wife. Put it together, no issues there. Used it for a summer, had a blast. Charged it maybe * or so times last summer. Got plenty of use and fun out of it. Went to use it this summer when the weather permitted in New York, and the battery plug in the battery pushed into the battery itself. So now I can no longer plug in and charge the bike as the adaptor is sunk into the battery compartment itself.Contacted support and was told to purchase a new battery for it. I don't really want to spend *00 dollars to replace the battery when I've used my battery less than ten times. Frustrating to say the least, since prior to that I had nothing but good things to say about this e-bike.EDIT: Someone from their company contacted me and offered to send a replacement battery to me free of charge to get my wife back on the road. Will change my review again if that doesn't arrive, but as of right now I have to say the customer service with the senior agent was good. That, paired with the amount of fun we had riding these bikes last summer makes this an easy * stars if they send that battery.